The most Frequently Asked Questions that the Retail Energy Providers ("REP") get from business Customers:
Will I still be a customer of my utility?
Your local utility owns the power lines that carry electricity to your business or institution, and they will continue to bill you "for the delivery" of electricity, at rates governed by the state. The actual electricity will continue to be supplied by the Retail Electric Provider (“REP”) on record for your geographic area. New Age Power Brokers is simply a cheaper alternative to purchasing from an REP.
What if the power goes out?
If you lose power, or if you have an emergency related to your power, you must still notify your utility. Utilities are required to respond with equal attention to all of their customers. They do not and cannot discriminate against customers who use other energy providers. In fact, most states provide incentives for customers to use energy service companies such as ours.
Will I notice any changes to my service?
When you make the switch, your electrical service will continue uninterrupted. The only change will be a separate bill from our Retail Electric Providers ("REP") services for your new low-cost electricity supply. Although you will continue to receive a utility bill, the amount will reflect only the charge for basic power transmission over the utility's infrastructure. You will still have access to your usage and billing history from the utility, which can only release this information with your permission.
Who is responsible for safety and reliability of power delivery?
The delivery system is still the responsibility of the utility, and, as such, so is its safety and reliability. The utility will maintain the lines and repair them if there is an outage or storm, and the regulatory body overseeing utilities in your state will help to ensure that the utility continues to provide a safe, reliable delivery system for your use.
What if I have a question about my bill?
For questions regarding your bills for electricity (such as your cost per kWh), you will have direct contact with our friendly representatives and they will be happy to assist you. For questions regarding the delivery of your service (such as outages, meter checks, etc.), please contact your local utility.
Question: What are the risks involved with switching?
Answer: There is essentially no additional risk. Our Supplier has been in business for over 18 years and has over 22,000 commercial accounts nationwide and we have never received a better business bureau complaint. That is not the case with other energy marketers. Our Supplier is truly devoted to customer satisfaction. They have survived and outlasted many others in our industry even when most had only been in business a fraction of the time. They will be here for a long time to come and in the event they cannot supply you with gas your local utility company would begin to supply you again automatically.
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Question: How will you bill me for the natural gas we use?
Answer: If you are a Residential Customer you will continue to just receive your one PG&E bill. The only difference will be that instead of having PG&E’s cost for your natural gas on your bill you would have our Suppliers cost. Nothing will change from your prospective and you just pay once using any current method available to you from PG&E. There is a $.05 per day customer fee included as well.
If you are a Commercial Customer in the PG&E area you would be eligible to receive your charges attached to your current PG&E bill, just as outlined above. You would also have the option to receive a separate bill from our Supplier for the natural gas you used. This option has no customer fee.
If you are a Commercial Customer in the SoCal or SDG&E area you would receive a separate bill from our Supplier listing your charges for the natural gas you use each month.
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Question: Can I buy my electricity from a program like this?
Answer: The deregulated electricity program in California has been suspended and is not available to those who are not already buying their electricity from an alternative provider. However, we plan to offer electricity services to our California customers as soon as the program is back up and running. By being a natural gas customer you will have the first available opportunity to switch your electricity service when that option is available.
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Question: What about the transportation cost of my natural gas service?
Answer: Your Utility will still charge you for the transportation of the natural gas to your facility or residence. You are already paying them for the transportation of the gas right now and when you become our customer your utility will not charge you anything additional for the transportation. So you can take the transportation out of the equation and whatever we can save you on the natural gas is what you can expect to save overall. You must use Natural Gas to save money with this program, the more you use the more we can save you.
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Question: Can I be your customer and participate in this program while receiving rebates and other savings program incentives through my utility?
Answer: Yes, you can purchase you Natural Gas at a discount from us and still be eligible for all the savings and rebate programs your utilities offer. This even includes California’s Care customers. Even if you signed a contract for a rebate you will remain a customer of your utility and still be eligible for the rebate and be able to participate in our program.
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Question: How is my index rate price actually determined each month?
Answer: In California the index’s we use to determine your price each month is either the Natural Gas Intelligence (NGI) or Inside FERC (IF) index. These indexes are third party organizations that look at all the transactions happening at a particular geographical delivery point and assign an index value for that delivery point each month. Both of these indexes are independent third party organizations, are highly respected and industry standards in the areas we use them. Essentially, they are determining the market based rate for your area each month.
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